Privacy & Cookie Policy

1. Introduction

Lesedi Solutions ("Lesedi", "we", "us" or "our") respects your privacy and is committed to protecting your personal information.

This Privacy & Cookie Policy explains how we collect, process, store, use and protect personal information when you visit our website, communicate with us, request our services, submit information through our forms or otherwise interact with us.

We aim to process personal information responsibly, transparently and in accordance with applicable South African data-protection legislation, including the Protection of Personal Information Act 4 of 2013 (POPIA).

2. Information We Collect

Depending on how you interact with us, we may collect:

• Your name and surname.
• Company or organisation details.
• Email address and telephone number.
• Business contact information.
• Information provided when requesting a quotation.
• Information contained in enquiries and correspondence.
• Website usage and device information.
• IP address and technical information where collected.
• Other information you voluntarily provide.

3. How We Use Personal Information

We may use personal information to:

• Respond to enquiries and requests.
• Provide quotations and services.
• Communicate with clients and prospective clients.
• Manage business relationships.
• Provide customer and technical support.
• Improve our website and services.
• Maintain website security.
• Meet contractual and legal obligations.
• Send relevant business communications where permitted.

4. Information Sharing

We do not sell your personal information.

We may disclose information where reasonably necessary to provide our services, operate our business or comply with legal obligations.

• Authorised employees and representatives.
• Technology and hosting providers.
• Professional advisers.
• Service providers and business partners.
• Authorities where legally required.

5. Information Security

We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, disclosure, alteration or destruction.

Security measures may include access controls, authentication, secure hosting, monitoring, backups and other safeguards appropriate to the nature of the information.

No electronic transmission or storage system can be guaranteed to be completely secure.

6. Retention of Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, unless a longer retention period is required or permitted by law.

When information is no longer required, we take reasonable steps to securely delete, destroy or anonymise it where appropriate.

7. Your Privacy Rights

Subject to applicable law, you may have the right to:

• Ask whether we hold personal information about you.
• Request access to information we hold about you.
• Request correction of inaccurate information.
• Request deletion where legally applicable.
• Object to certain forms of processing.
• Object to direct marketing where permitted by law.
• Withdraw consent where processing is based on consent.
• Lodge a complaint concerning the handling of your information.

8. Cookies

Our website may use cookies and similar technologies to improve functionality, understand website usage and enhance your browsing experience.

What are cookies?

Cookies are small text files stored on your device when you visit a website. They can allow a website to recognise your browser and remember certain information.

Types of cookies

• Essential cookies: Required for basic website functionality.
• Functional cookies: Help remember preferences.
• Analytics cookies: Help us understand website usage.
• Marketing cookies: May be used where relevant to understand campaign interactions.

Managing cookies

You can generally control or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.

9. Third-Party Websites and Services

Our website may contain links to third-party websites, platforms or services.

Those third parties operate under their own terms and privacy policies. Lesedi is not responsible for the privacy practices or security of third-party websites.

10. Changes to This Policy

We may update this Privacy & Cookie Policy from time to time to reflect changes in our services, technology, business practices or applicable legal requirements.

The latest version will be published on this page.

11. Contact Us

If you have questions about this policy or would like to exercise a privacy right, please contact Lesedi Solutions.